About this course:

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

ITIL V3 Foundation Course

Introduction to Service Management Lifecycle

  • Principles of service management
  • The processes
  • The ITIL service lifecycle

Service Strategy

  • Introduction to service strategy Key concepts of service strategy Service strategy processes
  • Demand Management
  • Service Portfolio Management
  • Financial Management
  • Business Relationship Management

Service Design

  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Design Coordination

Service Transition

  • Service transition processes
  • Transition, Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment management
  • Knowledge Management

Service Operations

  • Event Management
  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Access Management

Continual Service Improvement

  • Introduction to CSI
  • Key principles and models of CSI

Course Duration : 3 Days (12 Hrs)